If my parcel is seized by Customs what should i do?

If the items are detained by Customs after the shipment has left the seller’s country, the buyer is responsible for clearance of the detained items. It is the buyer's responsibility for any Customs duty fees that may be charged upon delivery. How the import duty will be charged depends on each country’s custom policies.

If your items can not be cleared at Customs, you need to provide Airsoftonlineshop with the letter authorized by customs stating why they have been seized.

These refer to cases in which the packages are held in detention at your Customs. The dispatching party should be responsible for providing evidence to explain the detention.

Case 1: If the item is held in detention at the dispatching party’s Customs, Airsoftonlineshop should make a full refund to the buyer.

Case 2: If Customs proves that the detention happens because the item is prohibited or a replica subject to a fine, Airsoftonlineshop should make a full refund to the buyer.

Case 3: If no written certification is provided by Customs about the detention, the goods are deemed to be en route and Airsoftonlineshop should handle the case based under the context that the shipping information is incomplete.

How to ask for an invoice?

*Reminder: Airsoftonlineshop is only a platform provided for buyers and sellers.

Therefore, when requesting for an invoice, buyers shall contact their sellers directly as they are the real providers.